Money Back Guarantee
If you don't love it, return it within 14 days for a refund - just contact us and we'll take care of you.
If you’re unhappy with the trial of our serum, we offer a money back guarantee which is subject to a 50% restocking fee. Of the postage and packaging charge 50% will be refunded to the customer.
Once we receive and inspect your returned order, we’ll send you an email to let you know whether your refund has been approved or not.
If approved, your refund will be processed, and credit will be applied to your original method of payment. Please note, this usually takes a few days to go through.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If an incorrect address is added to a customers order, 47 Skin require the item to be returned in order to ship out again. As the error is not 47 Skin's, customers may be required to pay for shipping again upon return of the initial shipment.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. We require photo evidence of this in order to proceed. If you need to exchange it for the same item, send us an email with the photos to email@example.com and send your item to: 47 Skin Ltd, 17E, Malton Road Developments, York, YO32 9TN.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 47 Skin Ltd, 17E, Malton Road Developments, York, YO32 9TN.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Question: I used a product that I purchased, and it resulted in an allergic reaction. Can I return the product and receive a refund?
Answer: We deeply regret that you had an allergic reaction from using one of the products purchased from us. Different individuals may be different results using the same product. One of the factors impacting this is the skin condition. 47 Skin not liable for your skin condition after using the products and therefore, a return or refund will not be accepted.
Question: I have already used the product. I now discover that it is not what I wanted. Can I return it?
Answer: We do not accept returns once the product has been opened and removed from its original packaging.
Question: The product that I received is damaged. Can I exchange it?
Answer: You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace it with a new product. In the event that the damaged item is no longer available, we will advise you to replace with another product.
Question: I have removed the products from the original packaging but I’ve never used it. Can I return it?
Answer: We will only accept an exchange request if the products are still in their original packaging.