Have some questions?
Click on some of our most frequently asked questions below to find the answer.
Questions About 47 Skin Products
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1. Should I try 47 Skin products if I have sensitive skin/ allergies?
If you know that you have very sensitive skin, we recommend consulting a doctor before you try 47 Skin products. Simply choose the 47 Skin product(s) you're interested in and take the ingredient list(s) to your physician to make sure you’re not allergic to any of them.
Then, if you decide to give our products a go, always test them first! Apply a little 47 Skin to your wrist or behind your knee to make sure your skin loves any new product before using it on your face.
Our patented 47 Skin formula contains Chitoderm which is derived from the shell of the shellfish. The shells are deproteinised and therefore do not contain shellfish per se, but if you have a known allergy please talk to your GP before trying any of our products to make sure this is suitable for you.
If you would like an ingredients list for any of our products or have any questions please email us at customercare@47skin.
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2. I'm new to the brand - where do I start?
We always recommend you start with our serum, as it's the most effective way to deliver Silver Chitoderm to your skin on a daily basis.
The serum works best when applied to freshly cleansed skin, so you can either work it into your existing skin care routine or try our Everyday Cleanser. Always apply your serum before applying moisturiser.
We have ranges available for all skin types.
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3. What is Silver Chitoderm?
Silver Chitoderm or 'Formula 47'' is the unique formula that transformed our founder's skin and caused the creation of 47 Skin.
It’s made when you combine Silver and Chitoderm. It's clinically proven to kill 99.8% of bacteria, reduce inflammation and cause your skin cells to regenerate, whilst being gentle and hydrating on your skin.
This makes it an extremely powerful and effective ingredient in preventing spots & blemishes, scarring and redness, without drying out your skin.
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4. What is the difference between the ranges?
Following many years of research and development, each range is designed and formulated in slightly different ways. The proportions are formulated to exacting standards by our scientists during development, in order to address varying skin types.
The main component for tackling blemishes and repairing skin remains the same: Silver Chitoderm.
Some contain a more concentrated dosage, for example the Anti Blemish and Scar Repair tackles spots, scarring and blemishes.
Age defence is designed to protect and nourish the skin, with a focus on minimising fine lines.
The Regenerative range is made for repairing damaged skin and focuses on skin cell regeneration. It's also great if you struggle with dry skin issues, such as Eczema.
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5. Do you offer samples?
We don't offer samples unfortunately. We recommend you use 47 Skin for at least 14 days to get a good feel for if the routine is going to work for you and a sample wouldn't give your skin sufficient time to obtain the benefit from the product. We back our products with a 100% money back guarantee.
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6. Are your product non comedogenic?
Yes, our products are non-comedogenic and help unclog pores and tighten skin.
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7. Are your products vegan friendly?
The Chitoderm is obtained from the shell of the crustacean and is deproteinised. The crustaceans aren't harmed or killed, but rather they are recycled from the food industry. Otherwise, they would go to landfill, so this is a form of recycling, which is completely eco-friendly.
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8. What can I use for fungal acne, cystic acne, rosacea or scarring?
For all of these common skin concerns, we recommend that you use our Anti-Blemish & Scar Repair range.
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9. Which products are best for teenage skin?
Teenage skin can sometimes be a little more sensitive, so we would recommend you start with the serum. If you're struggling with acne, we would recommend using the Anti-Blemish & Scar Repair Serum.
If you chose to use the masks, try them as you would spot cream and lightly dab onto areas with breakouts to test, as sometimes younger skin can be extra sensitive to them.
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10. Which products are best for age concerns?
We would recommend our Regenerative or Age Defence lines.
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11. Can you recommend some products for my skin type?
Absolutely, we would love to! Drop us a message at customercare@47skin.com. Alternatively, take our free skin assessment here which will provide you with a personalised recommendation.
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12. How do I store 47 Skin products?
We recommend storing our products in a cool, dry place (at room temperature) and away from direct sunlight.
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13. Can you tell me which products are suitable for pregnant or breastfeeding people?
Whilst the individual raw materials should not pose a hazard in pregnancy or breastfeeding, we always advise seeking advice from your health care professional. This is because we do not know an individuals' circumstances and history. For example, hormonal changes can be quite dramatic.
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14. Where are 47 Skin products made?
They're made in the United Kingdom in our own lab to exacting quality standards. We source our ingredients very carefully and only work with a chosen selection of suppliers.
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15. Is 47 sold in any retail stores?
47 Skin is not sold in any retail stores. As a family-owned e-commerce business, the best place to buy our products is on the 47 Skin Store.
If you’re concerned about buying cosmetics online, read on...First, we have an incredible refund policy: we stand by our products 100%! If you are not completely satisfied with your order, we will give you a full refund minus shipping.
Second, we have all kinds of fantastic information about our products. Visit the 47 Skin store where you can watch our videos, read about each product and check out the ingredients.
So you can be sure that what you see is what you get.
If you have any questions, please reach out to us by email, live chat or phone.
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17. Are your products tested on animals, or do they have any harmful ingredients?
We guarantee that all of our products and ingredients are cruelty-free and have not been tested on animals.
We are very proud of the quality of our products and take the greatest care with selection and manufacturing.
If you have any questions, just reach out to us by email, live chat or phone!
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18. Is silver safe to use in products?
The Silver in our products is not Nano Silver. Actually, it's smaller, more of an atomic weight/size (10 to the minus 15). Nanosilver, on the other hand, can be accumulative. This means it can build up in the body causing heavy metal cytotoxicity. This comes from people drinking colloidal silver (nanosilver) for health benefits. However, our product doesn't do this as it's attached to a Chitosan molecule or film stopping this from happening. Plus the products are placed on the skin only. We can assure you that our products are definitely safe for long term use.
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19. Sensitivities & Allergies
If you know that you have very sensitive skin, we recommend consulting a doctor before you try 47 Skin products. Simply choose the 47 Skin product(s) you're interested in and take the ingredient list(s) to your physician to make sure you’re not allergic to any of them. Then, if you decide to give our products a go, always test them first! Apply a little 47 Skin to your wrist or behind your knee to make sure your skin loves any new product before using it on your face.
Our patented 47 Skin formula contains Chitoderm which is derived from the shell of shellfish. The shells are deproteinised and therefore do not contain shellfish per se, but if you have a known allergy please talk to your GP before trying any of our products to make sure this is suitable for you. If you would like an ingredients list for any of our products or have any questions please email us at customercare@47skin.
Questions About Shipping
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1. What is the cost of shipping and why?
Within the United Kingdom, standard shipping is £4.49 and delivered within 48 hours of dispatch. Priority shipping is available for £6.95 and delivered within 24 hours of dispatch.
All UK orders over £50 come with free shipping.
Please know that shipping is busier than usual this year. With many brick-and-mortar stores closing, people are shopping online more than ever. This is causing a worldwide slowdown in deliveries.
Unfortunately, these delays are out of our control. We continuously monitor this situation and update delivery estimates on our checkout page accordingly. Once your order ships, you'll receive your tracking number
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2. When will my order ship?
Due to the closure of many brick-and-mortar stores in 2020, our team are much busier than usual.
Please allow 1-4 business days for your order to process and ship, then the full estimated delivery window for receipt. Thank you for your patience and understanding.
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3. Do we ship internationally?
Yes we do! We are happy to tell you that we provide a flat rate of just £10.95 to ship anywhere in the world.
International customers must pay applicable sales tax, duty and customs charges. Your local government determines duty and customs charges, which vary by country. Duties, taxes and/or customs fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged. Your order confirmation details only the charges we are collecting. Please contact your local government for specific details.
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4. Where is my order?
Once your order has been dispatched from our warehouse, we will send you an email with your online tracking information. Use this information to track your order via the courier website linked in the email.
Questions About Anything Else
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1. Do you work with Bloggers?
Yes we do. Please reach out to Ellen.Parker@47skin.com if you'd like to work with us or be featured on any of our pages.
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2. How long will my refund take?
We work closely with the largest payment providers to make this as simple as possible.
Subject to completion of the refund form, refunds should appear on your bank statement within 7-10 days.
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3. Why should I sign up for a 47 Skin account?
At 47 Skin, we believe it's how you feel about your skin that matters most.
Whatever your skin concerns and wherever you are on your journey, we want to help you feel good about yourself.
We've experienced first hand how heart-breaking it is when you're struggling with acne and you can't find something that works for you.
We want to help you, not just with products that work, but by encouraging you to accept your skin as beautiful, no matter what you're going through.
Join us and let us help you LOVE your skin, now.
SEE WHAT PEOPLE ARE SAYING
★ ★ ★ ★ ★
"My skin has never looked so good. I discovered this product last year and it was soon apparent that it really does work. I used to suffer with really bad spots even being in my mid thirty. My skin literally glows and spots are now few and far between."
Georgina Shepherd
★ ★ ★ ★ ★
"Can honestly say I was sceptical when I tried your skin care, I have always had a good skin care routine but wearing a mask all day every day has caused red breakouts which I had never had before and my usual routine just wasn’t helping so after reading a review decided to try, my skin is so much better the cleanser is amazing but the serum is unreal It has visibly reduced redness and the raised areas are so much soother 100 percent recommendation from me."
Michelle Pratt
★ ★ ★ ★ ★
"I’ve suffered with breakouts massively since I’ve hit my 30’s and was recommended your range. I was worried as I’d previously spent a fortune on various brands but was pleasantly surprised. Great product range that feels luxurious and doesn’t have that usual “acne-prone skin medicated” fee or smell about it. Absolute miracle worker. Thanks for giving me back my confidence xx"
Rachael Holt
★ ★ ★ ★ ★
"Love love love this stuff - has transformed my skin! All my teenagers are using it too now !"
Sarah Playle
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